Effective date: July 1st 2021
Geko Products ("us", "we", or "our") operates the www.gekoproducts.co.uk website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Controllers of Personal Information
Any personal information provided to or gathered by us is controlled by Geko Products Ltd,(the data controllers) at Hall Farm, Kirton Road, Egmanton, Newark, Nottinghamshire, NG22 0HG.
What Personal Information About Customers Do We Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience with us. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather:a) We receive and store any information you enter on our website or give us in any other way.
b) You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
c) We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
d) Automatic Information: we receive and store certain types of information whenever you interact with us.For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses our websites.
e) E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Account Details.
What Information Can I Access?
We give you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.
Visitors to our website
When someone visits us we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.
We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites.
We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this.
We will make it clear when we collect personal information and will explain what we intend to do with it.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, Post code, City
Cookies and Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Credit Card Details
We DO NOT STORE any of your payment / credit card details in our system, all such details are stored with the payment gateway Stripe.
Use of Data
Geko Products uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to Zoho and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Disclosure Of Data
We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
Geko Products may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Geko Products
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Rights to Object
You have the right to object to the processing where it might result in a decision being made about you.
That right is based on implied consent under the Common Law of Confidentiality, Article 22 of GDPR (automated individual decision-making, including profiling)
You have the right to object to some or all of the personal information being shared under certain circumstances but the organisation has the overriding responsibility to comply with the law.
You should be aware that this is a right to raise an objection, which is not the same as having an absolute right to have your wishes granted in every circumstance.
Right to Access & Correct
You have the right to access the personal data that is being shared (via a subject access request) and have any inaccuracies corrected. The subject access request should be in writing (i.e. written word or email) and once the appropriate due diligence identification checks have been verified with the Data Protection Officer, collation of the information requested will be performed, redacted where appropriate and forwarded in a format agreed with the requester in accordance with data law requirements.
The data will be retained for active use during the processing and thereafter according to the organisations retention policy and data laws.
Right to Complain
Should you have a complaint relating to the handling of your personal identifiable data, in the first instance please forward your concerns to:
Geko’s Customer Services, Hall Farm, Kirton Road, Egmanton, Newark, Nottinghamshire, NG22 0HG
Via the contact forms on our website at: www.gekoproducts.co.uk
Thereafter if you believe the Organisation has not addressed your complaint related to the management of your personal data you have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/ or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate). There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website).
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18.
If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Sale of Business
In the event that another company acquires all or substantially all of the assets related to Geko Products Limited, Geko Products Limited reserves the right to include any or all stored personal information among the assets transferred to the acquiring company. Such an acquisition we will notify all of our business partners.
This Policy sets out the obligations of, Geko Products Ltd, a company registered in the United Kingdom under number 8967534, whose registered office is at Hall Farm, Kirton Road, Egmanton, Newark, Nottinghamshire, NG22 0HG (“the Company”) regarding retention of personal data collected, held, and processed by the Company in accordance with EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).
The GDPR defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
The GDPR also addresses “special category” personal data (also known as “sensitive” personal data). Such data includes, but is not necessarily limited to, data concerning the data subject’s race, ethnicity, politics, religion, trade union membership, genetics, biometrics (if used for ID purposes), health, sex life, or sexual orientation.
Under the GDPR, personal data shall be kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. In certain cases, personal data may be stored for longer periods where that data is to be processed for archiving purposes that are in the public interest, for scientific or historical research, or for statistical purposes (subject to the implementation of the appropriate technical and organisational measures required by the GDPR to protect that data).
In addition, the GDPR includes the right to erasure or “the right to be forgotten”. Data subjects have the right to have their personal data erased (and to prevent the processing of that personal data) in the following circumstances:
a) Where the personal data is no longer required for the purpose for which it was originally collected or processed (see above);
b) When the data subject withdraws their consent;
c) When the data subject objects to the processing of their personal data and the Company has no overriding legitimate interest;
d) When the personal data is processed unlawfully (i.e. in breach of the GDPR);
e) When the personal data has to be erased to comply with a legal obligation.
This Policy sets out the type(s) of personal data held by the Company in its capacity. The Controller decides the period(s) for which that personal data is to be retained, the criteria for establishing and reviewing such period(s), and when and how it is to be deleted or otherwise disposed.
For further information on other aspects of data protection and compliance with GDPR, please refer to The Company’s Data Protection Policy.
Aims and Objectives
The primary aim of this Policy is to set out limits for the retention of personal data and to ensure that those limits, as well as further data subject rights to erasure, are complied with. By extension, this Policy aims to ensure that the Company complies fully with its obligations and the rights of data subjects under the GDPR.
In addition to safeguarding the rights of data subjects under the GDPR, by ensuring that excessive amounts of data are not retained by the Company, this Policy also aims to improve the speed and efficiency of managing data.
This Policy applies to all personal data held by Geko Products in it’s capacity as a third party data processor. The Controller holds databases which are only disclosed to Geko Products if chosen to do so.
Personal data, as held by Geko Products is stored in the following ways and in the following locations:
a) The Company’s ERP and CRM systems.
b) Computers permanently located in the Company’s premises at Hall Farm
c) Computers located remotely in employees homes (homeworkers)
Data Subject Rights and Data Integrity
All personal data held by the Company is held in accordance with the requirements of the GDPR and data subjects’ rights there under, as set out in the Company’s Data Protection Policy.
Technical and Organisational Data Security Measures
The following technical measures are in place within the Company to protect the security of personal data. Please refer to The Company’s Data Protection Policy.
a) Personal data may only be accessed in secure and agreed areas
b) No personal data may be shared informally
c) All hardcopies of personal data, along with any electronic copies stored on physical media should be stored securely; if not destroyed after immediate need
d) No personal data may be transferred to any employees, agents, contractors, or other parties, whether such parties are working on behalf of the Company or not, without authorisation;
e) Personal data must be handled with care at all times and should not be left unattended or on view;
f) Computers used to view personal data must always be locked before being left unattended;
g) No personal data should be stored on any mobile device, whether such device belongs to the Company or otherwise. Mobile phone use is permitted, though no data should be stored there except on the CRM and ERP (Zoho)
h) All electronic copies of personal data should be stored securely using passwords.
i) All passwords used to protect personal data should be changed regularly and should be secure;
j) Under no circumstances should any passwords be written down or shared. If a password is forgotten, it must be reset using the applicable method.
k) All software should be kept up-to-date. Security-related updates should be installed as soon as reasonably possible.
l) No software may be installed on any Company-owned computer or device without approval.
The following organisational measures are in place within the Company to protect the security of personal data.a) All employees and other parties working on behalf of the Company shall be made fully aware of both their individual responsibilities and the Company’s responsibilities under the GDPR and under the Company’s Data Protection Policy;
b) Only employees and other parties working on behalf of the Company that need access to, and use of, personal data in order to perform their work shall have access to personal data held by the Company;
c) All employees and other parties working on behalf of the Company handling personal data will be appropriately trained to do so;
d) All employees and other parties working on behalf of the Company handling personal data will be appropriately supervised;
e) All employees and other parties working on behalf of the Company handling personal data should exercise care and caution when discussing any work relating to personal data at all times;
f) Methods of collecting, holding, and processing personal data shall be regularly evaluated and reviewed;
g) The performance of those employees and other parties working on behalf of the Company handling personal data shall be regularly evaluated and reviewed;
h) All employees and other parties working on behalf of the Company handling personal data will be bound by contract to comply with the GDPR and the Company’s Data Protection Policy.
The Controller governs the expiry of the data retention periods set out below in this Policy, or when personal data shall be deleted, destroyed, or otherwise disposed of as follows:
Personal data stored electronically (including any and all backups thereof) shall be deleted securely;
Personal data stored in hardcopy form shall be shredded and recycled.
As stated above, and as required by law, the Company shall not retain any personal data for any longer than is necessary in light of the purpose(s) for which that data is collected, held, and processed and is governed by the Controller.
Different types of personal data, used for different purposes, will necessarily be retained for different periods (and its retention periodically reviewed), as set out below.
When establishing and/or reviewing retention periods, the following shall be taken into account:
a) The objectives and requirements of the Controller;
b) The type of personal data in question;
c) The purpose(s) for which the data in question is collected, held, and processed;
d) Geko’s legal basis for collecting, holding, and processing that data;
If a precise retention period cannot be fixed for a particular type of data, criteria shall be established by which the retention of the data will be determined, thereby ensuring that the data in question, and the retention of that data, can be regularly reviewed against those criteria.
Notwithstanding the following defined retention periods, certain personal data may be deleted or otherwise disposed of prior to the expiry of its defined retention period where a decision is made by the Controller to do so (whether in response to a request by a data subject or otherwise).
In limited circumstances, it may also be necessary to retain personal data for longer periods where such retention is for archiving purposes that are in the public interest, for scientific or historical research purposes, or for statistical purposes. All such retention will be subject to the implementation of appropriate technical and organisational measures to protect the rights and freedoms of data subjects, as required by the GDPR.
Roles and Responsibilities
The Company’s Data Protection Officer is Mr C Cheetham, Director, Hall Farm Kirton Road, Egmanton, Newark, Nottinghamshire, England, NG22 0HG
The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring compliance with this Policy, the Company’s other Data Protection-related policies (including, but not limited to, its Data Protection Policy), and with the GDPR and other applicable data protection legislation.
The Data Protection Officer shall be directly responsible for ensuring compliance.
Any questions regarding this Policy, the retention of personal data, or any other aspect of GDPR compliance should be referred to the Data Protection Officer.
Implementation of Policy
This Policy shall be deemed effective as of 1st July 2021. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.
Responsible Owner: Geko’s Directors Responsible Author: C. Cheetham