Delivery & Returns
Here you will find all the information you need for delivery of our Artificial Plants, Furniture, Trinket Drawers, Homeware, Clocks & Giftware for wholesale trade orders placed on this website.
Dispatch Time
Orders are processed for dispatch within 3-7 working days. The cut off for next day delivery is 10.30am (Monday to Friday).
Delivery Time (UK Mainland)
- Standard delivery orders will be delivered within 3 working days.
- FREE delivery on orders over £200 excluding VAT.
- Orders between £100-£200 are £5.95 + VAT for delivery.
- Next day delivery available for only £13.95 + VAT. The cut off for next day delivery is 10.30am (Monday to Friday)
Couriers
As soon as your order is processed for dispatch we email you the tracking number. You can also see the tracking number in the My Orders section of our website. Smaller orders are dispatched with UPS and larger orders on a pallet with Taylors Pallet Network who partner with the Fortec Pallet Network that is part of the Pall-Ex Group. For help with tracking please contact customer service.
Delivery Outside UK Mainland
Charges are based on a percentage of the order value excluding VAT. Wholesale orders only. For the full list of UK delivery area surcharge postcodes Click Here. For full details of dropship delivery charges click here.
| Delivery Location | Cost | Transit Time |
|---|---|---|
| Republic of Ireland | 17% | 3-5 Days |
| Northern Ireland | 8% | 3-5 Days |
| Highlands/Islands | 8% | 3-8 Days |
| Channel Islands | 17% | 3-5 Days |
| Austria | 25% | 3 Days |
| Belgium | 18% | 2 Days |
| Cyprus | 141% | 4 - 6 Days |
| Bulgaria | 25% | 4 - 6 Days |
| Croatia | 25% | 4 - 6 Days |
| Czech Republic | 25% | 3 - 4 Days |
| Denmark | 25% | 3 Days |
| Estonia | 25% | 4 - 5 Days |
| Finland | 25% | 4 - 5 Days |
| France | 17% | 2 Days |
| Germany | 17% | 2 Days |
| Greece | 25% | 4 - 8 Days |
| Hungary | 25% | 4 - 5 Days |
| Iceland | 25% | 4 - 6 Days |
| Italy | 25% | 3 - 4 Days |
| Latvia | 25% | 4 - 6 Days |
| Lithuania | 25% | 4 - 6 Days |
| Luxembourg | 18% | 2 Days |
| Netherlands | 18% | 2 Days |
| Malta | 141% | 4 - 6 Days |
| Poland | 25% | 4 - 5 Days |
| Portugal | 25% | 4 - 5 Days |
| Romania | 25% | 4 - 6 Days |
| Serbia | 25% | 4 - 6 Days |
| Slovakia | 25% | 3 - 4 Days |
| Slovenia | 25% | 4 - 5 Days |
| Spain | 17% | 3 - 4 Days |
| Sweden | 25% | 4 - 5 Days |
| USA | 164% | 3 Days |
| Rest of the World | £xx.xx (Please contact us.) | 3-15 Days |
Returns
Damaged & Faulty
Any items that are delivered damaged or faulty will be replaced or refunded. Please submit a customer service ticket to get your issue swiftly resolved.
Your first order is covered by our 100% money back guarantee. If you are not entirely satisfied with your order we will arrange a collection for the goods and issue a full refund. Please submit a customer service ticket to arrange everything.